Privacy Policy – New Gate Ethiopia Tours
Effective Date: [Insert Date]
At New Gate Ethiopia Tours, we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and protect your personal data in accordance with the General Data Protection Regulation (GDPR).
1. Data Controller
New Gate Ethiopia Tours
Office Address:
Bole Sub City, Woreda 04,
Djibouti Street in front of Sami Vegas Hotel,
P.O. Box 54225, Addis Ababa, Ethiopia
Email: [email protected]
Phone: +251912503610, +251913902004, +251910884133
2. Information We Collect
We collect and process the following types of personal data:
Personal Identification Information: Full name, email address, phone number, postal address, and other details necessary for booking and confirming your tour.
Payment Information: Payment method details (e.g., credit/debit card information), though sensitive payment information may be processed by third-party payment providers.
Tour Details: Information regarding the tours you book, including itinerary preferences, special requests, and feedback.
Usage Data: IP address, browser type, device details, and browsing behavior on our website (via cookies and other tracking technologies).
3. Legal Basis for Processing Your Data
We process your personal data based on the following legal grounds:
Contractual Necessity: To fulfill our contract with you, including providing services you have requested (e.g., booking a tour).
Consent: Where required by law, we will obtain your consent to process your personal data for specific purposes, such as marketing communications.
Legitimate Interests: We may process your data for our legitimate business interests, such as improving our services, website functionality, and customer support.
4. How We Use Your Data
We use your personal data for the following purposes:
To Process Bookings: To confirm and manage your tour bookings and communicate relevant details (e.g., itinerary, payment).
Customer Support: To respond to inquiries, resolve issues, and provide customer service.
Marketing Communications: With your consent, we may send you promotional offers, newsletters, or updates about new tours and services. You can opt-out at any time.
Website Improvement: To analyze usage patterns and improve the performance and user experience of our website.
5. Data Sharing and Disclosure
We do not sell, rent, or trade your personal data. However, we may share your data with trusted third parties in the following situations:
Service Providers: To perform services on our behalf (e.g., payment processing, website hosting), in which case they will process your data based on our instructions and in compliance with data protection laws.
Legal Obligations: We may disclose your personal data if required to do so by law or in response to legal requests from public authorities (e.g., law enforcement, government agencies).
6. Data Transfers
Your personal data may be processed outside of the European Economic Area (EEA) if our service providers are located in countries outside the EEA. In such cases, we ensure that appropriate safeguards are in place to protect your data in accordance with GDPR.
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting obligations. For example, we will keep financial transaction data for as long as required by tax law.
8. Your Rights Under GDPR
As a data subject, you have the following rights under GDPR:
Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can request that we correct any inaccurate or incomplete data.
Right to Erasure: You can request that we delete your personal data when it is no longer necessary for the purposes for which it was collected.
Right to Restriction: You can request that we restrict processing of your personal data in certain circumstances.
Right to Object: You can object to the processing of your personal data based on legitimate interests or for direct marketing purposes.
Right to Data Portability: You can request a copy of your data in a structured, commonly used format and transfer it to another controller.
If you wish to exercise any of these rights, please contact us using the details provided below.
9. Security of Your Data
We implement appropriate technical and organizational measures to ensure the security of your personal data. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
10. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience on our website. Cookies allow us to analyze how visitors interact with our site and improve our services. You can control the use of cookies via your browser settings, but please note that blocking cookies may impact some website functionalities.
For more information, please see our Cookie Policy.
11. Third-Party Websites
Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party sites you visit.
12. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to review this policy periodically for any updates.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:
New Gate Ethiopia Tours
Office Address:
Bole Sub City, Woreda 04,
Djibouti Street in front of Sami Vegas Hotel,
P.O. Box 54225, Addis Ababa, Ethiopia
Email: [email protected]
Phone: +251912503610, +251913902004, +251910884133
